1. Introduction
Duluth Technology Systems is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information in relation to SMS and MMS messaging programs delivered via 10-digit long code (10DLC) phone numbers in compliance with CTIA/DCA DLC10 messaging standards.
2. Information We Collect
When you opt-in to our messaging service, we may collect:
- Personal Identifiers: Name, mobile number.
- Message Data: Timestamp, content of messages sent/received, delivery status.
- Usage Information: Device type, interaction with messages (e.g., clicks, responses).
We do not collect sensitive information such as Social Security Numbers, financial details, or health records via SMS.
3. How We Use Your Information
Your data is used strictly for:
- Sending you requested alerts, promotions, updates, or transactional messages.
- Verifying your identity and processing opt-ins or opt-outs.
- Complying with legal or carrier requirements.
- Monitoring and improving the quality of our messaging services.
4. Message Frequency
Message frequency varies based on your interaction and subscription preferences. Standard message and data rates may apply.
5. Opt-Out and Privacy Choices
You may opt out of our messaging services at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further messages will be sent unless you re-subscribe.
To get help, reply HELP or contact us at:
- Email: contact@duluthtechsystems.com
- Phone: (218) 230-7161
- Support Portal: Contact
6. Data Sharing and Disclosure
We do not sell your personal information. Your data may be shared only with:
- SMS Aggregators and Mobile Carriers: To facilitate message delivery.
- Authorized Service Providers: For message management and compliance.
- Regulatory Bodies: If legally required or to enforce compliance.
All third-party service providers must adhere to strict data protection obligations.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including secure message gateways, access controls, and encryption.
8. Data Retention
We retain SMS/MMS interaction records only as long as necessary to fulfill the purpose of collection or as required by law or carrier guidelines (typically no longer than 6–12 months).
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit information from children.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Changes will be posted here with a new effective date.
11. Contact Us
If you have questions about this Privacy Policy or your messaging data, contact:
Duluth Technology Systems
Email: contact@duluthtechsystems.com
Phone: (218) 230-7161
Mailing Address: 315 W 1st ST STE 203, Duluth, MN 55802-1640